Davis-Standard has established a new Global Services Aftermarket Business Unit with the goal of expanding its service and support capabilities while delivering efficiency and lower operating costs to its customers.
The company said its investment spans four core areas to improve service on Davis-Standard, Maillefer or sub-brand equipment:
- The network of expert service technicians is expanding. In the U.S., the goal is to have a Davis-Standard certified technician within a three-hour radius of customer sites.
- The company stocks more than 1,000 critical spare parts in its VIP program for its customers to ensure 24-hour part availability.
- Customers can choose from flexible Davis-Standard preventative maintenance programs to minimize unplanned downtime.
- The company has significantly invested in a service cloud, advanced data analytics and remote monitoring/IOT capabilities.
“Davis-Standard’s commitment extends far beyond the initial equipment sale — it’s about building enduring partnerships that empower our customers to thrive, and we firmly believe the strategic investments in our people, technologies and operations will provide an immediate impact to our customers,” said Giovanni Spitale, CEO of Davis-Standard.
Pawcatuck, Conn.-based Davis-Standard designs and manufactures extrusion and converting equipment.