Milacron Holdings Corp., Cincinnati, is beefing up its aftermarket service business with new customer service centers in Afton, Ohio, and in the Czech Republic. Similar centers are planned for China and India. Milacron said it has invested $25 million in the new centers.
The revamped business unit includes preventive and traditional service and repairs, spare and replacement parts and machine retrofits and rebuilds. The aftermarket business is now called One Milacron Lifecycle Advantage.
As part of the program, 21 field service technicians have been added in North America, bringing the total to 45. The European center has 32 customer service agents working in 11 languages.
"We're ensuring Milacron has adequate feet on the ground, hands on the machines and having the right part at the right time to ensure our customers' machines are running at peak performance levels," said Milacron COO Ron Krisanda in a press release.
The new service centers support all Milacron equipment and components.
